CX Assist vs Castly

Comparing the features of CX Assist to Castly

Feature
CX Assist
Castly

Capability Features

Analytics & Insights
Auto-Assign to Human
Brand Tone Training
Content Sharing
Custom Check Intervals
Domain Exclusion
Draft Mode
Gmail Label Exclusion
Human Escalation
Keyword-Based Ignore Lists
Multilingual Support
Over 50 languages
Persona Options
GeneralistSalesSupport
Phishing Protection
Pro Tier PDF Uploads
Unlimited
Pro Tier Published Posts
Unlimited
Question Answering over Audio
Question Answering over YouTube
Regular Updates
Sent Email Training
Text Editor Interface
Training Resources Available
Unlimited Chats
Website URL Training

Integration Features

Active Discord Community
File Format Support
PDFDocTXTCSV
PDF File Support
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Free Tier PDF Size Limit
10
Free Tier Published Posts
5
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No CRM Integration
One Email Account per CXassist Account
Personal Account Email Limit
5000
Pro Tier PDF Size Limit
50

Other Features

Compliance with Google API Policy

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Tier PDF Uploads
5
Free Trial
No Credit Card for Free Plan
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
$12/month
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99