Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Conditional Call Forwarding Support
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
Human Review and Automated Checks
Karaoke-Style Highlighting
Language List
Norwegian Bokmål (Norway)American EnglishEuropean SpanishChinese (China)Russian (Russia)Arabic (Saudi Arabia)French (France)German (Germany)Afrikaans (South Africa)Amharic (Ethiopia)Arabic (United Arab Emirates)Arabic (Bahrain)Arabic (Algeria)Arabic (Egypt)Arabic (Iraq)Arabic (Jordan)Arabic (Kuwait)Arabic (Lebanon)Arabic (Libya)Arabic (Morocco)Arabic (Oman)Arabic (Qatar)Arabic (Syria)Arabic (Tunisia)Arabic (Yemen)Azerbaijani (Azerbaijan)Bulgarian (Bulgaria)Bangla (Bangladesh)Bangla (India)Bosnian (Bosnia & Herzegovina)Catalan (Spain)Czech (Czechia)Welsh (United Kingdom)Danish (Denmark)Austrian GermanSwiss High GermanGreek (Greece)Australian EnglishCanadian EnglishBritish EnglishEnglish (Hong Kong)English (Ireland)English (India)English (Kenya)English (Nigeria)English (New Zealand)English (Philippines)English (Singapore)English (Tanzania)English (South Africa)Spanish (Argentina)Spanish (Bolivia)Spanish (Chile)Spanish (Colombia)Spanish (Costa Rica)Spanish (Cuba)Spanish (Dominican Republic)Spanish (Ecuador)Spanish (Equatorial Guinea)Spanish (Guatemala)Spanish (Honduras)Mexican SpanishSpanish (Nicaragua)Spanish (Panama)Spanish (Peru)Spanish (Puerto Rico)Spanish (Paraguay)Spanish (El Salvador)Spanish (United States)Spanish (Uruguay)Spanish (Venezuela)Estonian (Estonia)Persian (Iran)Finnish (Finland)Filipino (Philippines)French (Belgium)Canadian FrenchSwiss FrenchIrish (Ireland)Galician (Spain)Gujarati (India)Hebrew (Israel)Hindi (India)Croatian (Croatia)Hungarian (Hungary)Indonesian (Indonesia)Icelandic (Iceland)Italian (Italy)Japanese (Japan)Javanese (Indonesia)Georgian (Georgia)Kazakh (Kazakhstan)Khmer (Cambodia)Kannada (India)Korean (South Korea)Lao (Laos)Lithuanian (Lithuania)Latvian (Latvia)Macedonian (North Macedonia)Malayalam (India)Mongolian (Mongolia)Marathi (India)Malay (Malaysia)Maltese (Malta)Burmese (Myanmar [Burma])Nepali (Nepal)FlemishDutch (Netherlands)Polish (Poland)Pashto (Afghanistan)Brazilian PortugueseEuropean PortugueseRomanian (Romania)Sinhala (Sri Lanka)Slovak (Slovakia)Slovenian (Slovenia)Somali (Somalia)Albanian (Albania)Serbian (Serbia)Sundanese (Indonesia)Swedish (Sweden)Swahili (Kenya)Swahili (Tanzania)Tamil (India)Tamil (Sri Lanka)Tamil (Malaysia)Tamil (Singapore)Telugu (India)Thai (Thailand)Turkish (Türkiye)Ukrainian (Ukraine)Urdu (India)Urdu (Pakistan)Uzbek (Uzbekistan)Vietnamese (Vietnam)Chinese (China, LIAONING)Chinese (China, SHAANXI)Chinese (Hong Kong)Chinese (Taiwan)Zulu (South Africa)
Lead Capture via Multiple Channels
No Engineering Dependencies
Operator Workflow for Escalation
Personalized Caller Greetings
Supported Language List
140
Supports Both SMB and Enterprise
User Preferences Persistence
Voice Selection
Microsoft AvaMultilingual Online (Natural)Microsoft AndrewMultilingual Online (Natural)Microsoft EmmaMultilingual Online (Natural)Microsoft BrianMultilingual Online (Natural)Microsoft Ava Online (Natural)Microsoft Andrew Online (Natural)Microsoft Emma Online (Natural)Microsoft Brian Online (Natural)Microsoft Ana Online (Natural)Microsoft Aria Online (Natural)Microsoft Christopher Online (Natural)Microsoft Eric Online (Natural)Microsoft Guy Online (Natural)Microsoft Jenny Online (Natural)Microsoft Michelle Online (Natural)Microsoft Roger Online (Natural)Microsoft Steffan Online (Natural)