Chat Summary vs TalkbackAI

Comparing the features of Chat Summary to TalkbackAI

Feature
Chat Summary
TalkbackAI

Capability Features

Agent Performance Feedback
AI Response Generator
Analytics & Reporting
App Tutorial Available
Automated Chat Summaries
Brand Voice Customization
professionalfriendlycasual
Brand Voice Setup
Centralized Reporting
Chat Transcript Review
Custom Response Guidelines
Customer Support Contact
Edit Agents, Chats, Settings
AgentsChatsSettings
Editable Generated Responses
Emoji Usage Option
First Person Option
Formal Language Option
Keyword Extraction
Manual Summary Generation
Multi-Platform Dashboard
Multilingual Support
OpenAI NLP Technology
Response Personalization
Save Custom Templates
Sentiment Classification
SEO Optimization

Integration Features

Chrome Extension Integration
LiveChat Integration
Online Version
Platform Expansion
Supported Platform
Google Business ProfileYelpTripAdvisorBooking.comEtsy

Limitation Features

Chrome Extension Only
Credit Based Usage
No API Mentioned
No Credit Card Needed
No Integrations Listed
Platform Limitation
Not all platforms supported
Requires LiveChat Account
Token-Based Usage Limitation
10000

Other Features

Verified Status

Pricing Features

Free Credits
10
Free Tier
Free Tokens
10000
Free Trial
3-day free trial
Gold Pack Credits
350
Gold Plan Price
$39
Monthly Price Per Agent
$5/mo per agent
No Recurring Fees
Pro Credit Packs
SilverGold
Silver Pack Credits
150
Silver Plan Price
$19