Chat Summary vs Layer

Comparing the features of Chat Summary to Layer

Feature
Chat Summary
Layer

Capability Features

Agent Performance Feedback
AI Research Assistance
App Tutorial Available
Automated Chat Summaries
Centralized Reporting
Chat Transcript Review
Customer Support Contact
Edit Agents, Chats, Settings
AgentsChatsSettings
Insight Extraction
Keyword Extraction
Manual Summary Generation
Note-to-Report Conversion
OpenAI NLP Technology
Sentiment Classification
Source Attribution

Integration Features

LiveChat Integration

Limitation Features

No API Mentioned
No Integrations Listed
Requires LiveChat Account
Token-Based Usage Limitation
10000

Other Features

Verified Status

Pricing Features

Free Tokens
10000
Free Trial
3-day free trial
Monthly Price Per Agent
$5/mo per agent