Actionable Recommendations
Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Auto URL Detection via Sitemap
Bulk Core Web Vitals Checker - Input Formats
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Continuous Monitoring Scheduling
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Historical Data & Competitor Analysis
Multi-device & Location Testing
Objective Detection
Objective metObjective not met
Open-source Performance Data Access
Persona-Based Optimization
Pull Request Audit for CI/CD
Successful Path Anomalies Detection
Unlimited Domain Monitoring
Visualizations and Dashboards