WebForce Analytics vs Canonical Voice AI Monitor

Comparing the features of WebForce Analytics to Canonical Voice AI Monitor

Feature
WebForce Analytics
Canonical Voice AI Monitor

Capability Features

Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
API Access
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Call Path Analysis
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Heatmap Tracking
Monthly Email Reports
Multiple Website Support
No Ads
Objective Detection
Objective metObjective not met
Privacy Control
Real-time Alerts
Real-time Analytics
Sad Path Analysis
Session Replay
Signal to Noise Ratio
Successful Path Anomalies Detection
Supported User Roles
AssistantUser
Team Support
Teams Feature
Time Bucket Monitoring
Tracked Goals
Goal tracking supported
Visualizations and Dashboards

Integration Features

Integration Information
Not specified
Integrations Available
API access

Limitation Features

Free Tier Limit Type
Call recording time
Pro Plan Websites Limit
5
Professional Plan Data Retention Sessions Replays
30
Professional Plan Data Retention Visitor Events
180
Professional Plan Heatmaps Websites
3
Professional Plan Limit Type
Call recording minutes
Professional Plan Pageviews Limit
50000
Professional Plan Session Replays Limit
60
Professional Plan Tracked Goals Limit
30
Professional Plan Visitor Events Tracking Limit
30000
Trial Plan Data Retention Sessions Replays
15
Trial Plan Data Retention Visitor Events
30
Trial Plan Heatmaps Websites
3
Trial Plan Pageviews Limit
10000
Trial Plan Session Replays Limit
25
Trial Plan Tracked Goals Limit
10
Trial Plan Visitor Events Tracking Limit
7000
Trial Plan Website Limit
3
Unlimited Pageviews
Unlimited
Unlimited Plan Data Retention Sessions Replays
25
Unlimited Plan Data Retention Visitor Events
200
Unlimited Plan Heatmaps Websites
Unlimited
Unlimited Plan Session Replays Limit
Unlimited
Unlimited Plan Tracked Goals Limit
Unlimited
Unlimited Plan Visitor Events Tracking Limit
Unlimited
Unlimited Plan Website Limit
Unlimited

Pricing Features

Enterprise Plan Price
Custom
Enterprise Plan Recording Limit
Unlimited
Free Tier
$0
Free Tier Recording Limit
4
Free Trial
Payment Options
MonthlyAnnualLifetime
Pricing Plans
FreeProfessionalEnterprise
Professional Plan Price
$6.39/month, $39/year, $99 lifetime
$0.025/min
Professional Plan Recording Limit
50000
Unlimited Plan Price
$19.99/month, $99/year, $199 lifetime