Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Bottleneck Identification
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Custom Audience Segmentation
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Objective Detection
Objective metObjective not met
On-chain and Off-chain Data
ROI Tracking of Campaigns
Social Media Campaign Analytics
Successful Path Anomalies Detection
User Journey Visualization
Visualizations and Dashboards