Silvia vs Goodcall

Comparing the features of Silvia to Goodcall

Feature
Silvia
Goodcall

Capability Features

Adaptive Dictation
Appointment Scheduling
Automated Lead Updating
Call Analytics
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Conditional Call Forwarding Support
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
Dictation Extension
Finish Speaking Detection
HIPAA Compliance
Human Review and Automated Checks
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
Multilingual Input
No Engineering Dependencies
No Engineering Required
Operator Workflow for Escalation
Personalized Caller Greetings
Seamless Language Switching
Self-Service Setup
Supports Both SMB and Enterprise
Supports English and Spanish
EnglishSpanish
Upcoming Language Support
FrenchRomanianGermanDutch

Integration Features

App Store Availability
Boulevard Integration
Calendar Integrations
Chat Platform Integration
iMessageWhatsAppSignalTelegramMessengerany other app where you type
CRM Integration
Database Integration
Google Sheets Integration
High Level Integration
Microsoft Dynamics Integration
Microsoft Teams Integration
Service Titan Integration
Zapier Supported Apps

Limitation Features

No Android Support
No Feature Gating
No Free Tier
No Mention of Export Options
No Web Platform

Pricing Features

Free Tier
Free Trial Package