ServiceAgent vs Vapi

Comparing the features of ServiceAgent to Vapi

Feature
ServiceAgent
Vapi

Capability Features

24/7 Call Answering
A/B Experiments
AI Guardrails
API Access
API Configurability
4.2K+ configuration points
API-First Architecture
Appointment Booking
Automated Test Execution
Automatic Scalability
Millions of calls
Bring Your Own Models
Community Support
13000
Custom Phone Number
Data Insights (Coming Soon)
Dedicated Deployment Engineer
Documentation
Enterprise Compliance
SOC2HIPAAPCI
Human Routing
Inbound Calls
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Qualification
Mobile App Access
Most Human Sounding AI
Multi-language Support
100+ languages
Multiple Voice Selection
American AccentSpanish Accent
No-code/Low-code Workflow
Outbound Calls
Polished Branded Experience
Prebuilt Templates
1000s
Quick Setup
Resource Center
EventsBlogROI Calculator
ROI Calculator
Summaries and Transcriptions
Team Size Flexibility
Tool Calling
Ultra-low Latency
Sub-500ms
Unlimited Calls
Uptime SLA
99.99% uptime

Integration Features

Client SDK
React (web SDK)
Downloadable SDK ZIP
Github Repository
Integrations Information
40+ apps
OpenAI Integration
openaigpt-4o
Server SDKs
TypeScriptPythoncURL

Limitation Features

Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No Built-in Telephony Provider Mentioned
No Explicit Pricing Details
No Explicit Usage Quotas Listed
No File Format Support Listed
No Free Tier

Pricing Features

Free Credits Trial
$20 credits for free
Free Tier