ServiceAgent vs OpenAI Realtime API

Comparing the features of ServiceAgent to OpenAI Realtime API

Feature
ServiceAgent
OpenAI Realtime API

Capability Features

24/7 Call Answering
Appointment Booking
Data Insights (Coming Soon)
Enterprise Privacy Commitment
Expanded Model Support Planned
Five New Voices
5
Function Calling
Human and Automated Safety Monitoring
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Interruption Handling
Lead Qualification
Mobile App Access
Most Human Sounding AI
Multiple Voice Selection
American AccentSpanish Accent
No Training on Data Without Permission
Playground Access
Polished Branded Experience
Prompt Caching Planned
Public Beta
Quick Setup
Reference Client Available
Resource Center
EventsBlogROI Calculator
ROI Calculator
Six Preset Voices
6
Speech-to-Speech
Streaming Audio Inputs/Outputs
Summaries and Transcriptions
Supports Text and Audio Inputs
TextAudio
Team Size Flexibility
Ultra Low Latency
Unlimited Calls
WebSocket Connection

Integration Features

Agora Integration
Chat Completions API Integration
LiveKit Integration
OpenAI Node.js SDK Planned
OpenAI Python SDK Planned
Supports GPT-4o
gpt-4o-realtime-preview
Twilio Voice API Integration

Limitation Features

AI Disclosure Requirement
Audio Only Modality (Initially)
Integrations Not Listed
Limited Languages
English (American, Spanish accent)
Lower Session Limits Tiers 1-4
Lower than 100
No Free Tier
No Simultaneous Session Limit Anymore
Simultaneous Sessions Limit Tier 5
100
Usage Policy Restriction

Pricing Features

Approximate Audio Input Price
$0.06/minute
Approximate Audio Output Price
$0.24/minute
Free Credits Trial
$20 credits for free
Pricing Audio Input
$100/1M tokens
Pricing Audio Output
$200/1M tokens
Pricing Cached Audio Input
$20/1M tokens
Pricing Cached Text Input
$2.50/1M tokens
Pricing Text Input
$5/1M tokens
Pricing Text Output
$20/1M tokens