ServiceAgent vs LiveKit Agent Platform

Comparing the features of ServiceAgent to LiveKit Agent Platform

Feature
ServiceAgent
LiveKit Agent Platform

Capability Features

24/7 Call Answering
Agent Server
Appointment Booking
Automatic Turn Detection
Concurrent Calls Supported
Millions
Data Insights (Coming Soon)
Developer Community Size
1000
GDPR Compliance
Global Edge Network
Global Latency
1000ms
Global Regions
AustraliaBrazilFranceGermanyIndiaIndia 2IsraelJapanSaudi ArabiaSingaporeSouth AfricaSwitzerlandUAEUKUS CentralUS EastUS West
High Annual Call Volume
2500000000
HIPAA Compliance
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Large Language Models
Lead Qualification
LiveKit Cloud Deployment
Media Server
Mobile App Access
Most Human Sounding AI
Multiple Voice Selection
American AccentSpanish Accent
Noise Cancellation
Open Source Framework
Polished Branded Experience
Production Ready
Quick Setup
Quick Voice Agent Build
< 10 minutes
Quickstart Templates
Voice AI quickstartVoice agent starter appsIntegrate with telephony
Resource Center
EventsBlogROI Calculator
ROI Calculator
Self-hosting Option
Semantic Turn Detection
SOC 2 Type 2 Compliance
Speech-to-Text
Summaries and Transcriptions
Team Size Flexibility
Text to Speech
Unified Export Interface
Unlimited Calls
Voice AI Features

Integration Features

Deepgram Integration
HTTP API
Node.js SDK
OpenAI Model Integration
Python SDK
Railway Integration
Telephony System Integration
Twilio Integration
WebRTC Support
WebSocket API

Limitation Features

1% Uptime
1.00% Uptime
Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No File Format Support Listed
No Free Tier
No Low-Code/No-Code Builder
No Pricing Details Listed

Pricing Features

Custom Pricing
Free Credits Trial
$20 credits for free
Free Monthly Minutes
1000
Free Tier
No Credit Card Required