ServiceAgent vs Goodcall

Comparing the features of ServiceAgent to Goodcall

Feature
ServiceAgent
Goodcall

Capability Features

24/7 Call Answering
Appointment Booking
Appointment Scheduling
Automated Lead Updating
Call Analytics
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Conditional Call Forwarding Support
Custom Agent Skills and Flows
Customizable Agent Behavior
Data Insights (Coming Soon)
Dedicated AI Phone Number
HIPAA Compliance
Human Review and Automated Checks
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
Lead Qualification
Mobile App Access
Most Human Sounding AI
Multiple Voice Selection
American AccentSpanish Accent
No Engineering Dependencies
No Engineering Required
Operator Workflow for Escalation
Personalized Caller Greetings
Polished Branded Experience
Quick Setup
Resource Center
EventsBlogROI Calculator
ROI Calculator
Self-Service Setup
Summaries and Transcriptions
Supports Both SMB and Enterprise
Team Size Flexibility
Unlimited Calls

Integration Features

Boulevard Integration
Calendar Integrations
CRM Integration
Database Integration
Google Sheets Integration
High Level Integration
Microsoft Dynamics Integration
Microsoft Teams Integration
Service Titan Integration
Zapier Supported Apps

Limitation Features

Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No Feature Gating
No Free Tier

Pricing Features

Free Credits Trial
$20 credits for free
Free Trial Package