ServiceAgent vs Fireflies.ai

Comparing the features of ServiceAgent to Fireflies.ai

Feature
ServiceAgent
Fireflies.ai

Capability Features

24/7 Call Answering
AI Apps Marketplace
200
AI Meeting Minutes
AI Meeting Transcription
AI Q&A (AskFred)
AI Teammate Bot
Appointment Booking
Automatic Language Detection
Channels
Comments & Bookmarks
Conversation Intelligence Analytics
Speaker Talk-timeAI FiltersSentiment AnalysisTopic Trackers
Customer Data Ownership
Data Insights (Coming Soon)
Download Meeting Assets
SummaryTranscriptMeeting AudioVideo
Enterprise Security Certifications
SOC 2 Type IIGDPRHIPAA
Expand Summary Notes
GDPR Compliance
HIPAA Compliance
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Qualification
Meeting Search
Mobile App Access
Most Human Sounding AI
Multilingual Support
100
Multiple Voice Selection
American AccentSpanish Accent
Polished Branded Experience
Private Storage
Quick Setup
Real-Time Speech Transcription
Resource Center
EventsBlogROI Calculator
ROI Calculator
Smart Transcription Accuracy
95%
SOC 2 Type II Compliance
Soundbites
Speaker Recognition
Summaries and Transcriptions
Summary Output Formats
OverviewBullet PointsAction ItemsCustom Notes
Task, Contact, Knowledge Management
Team Size Flexibility
Unlimited Calls
Use Case Templates
SalesRecruitingMarketingUser ResearchEngineeringFinanceHealthcareMedia & PodcastingVenture Capital
User Groups
Zero Data Retention Policy

Integration Features

API Access
ATS Integrations
GreenhouseLeverOthers
Audio/Video File Formats
MP3MP4WAVM4A
Chrome Extension
CRM Integration
Dialer Integrations
AircallRingcentralOther dialers
Fireflies MCP Integration
ClaudeDevinChatGPT
Meeting Platform Integration
ZoomGoogle MeetMicrosoft TeamsWebex
Mobile Apps
Number of ATS Integrations
1
Number of CRM Integrations
5
Number of Project Management Integrations
9
Project Management Integrations
Slack Integration

Limitation Features

Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No Free Tier

Other Features

Fortune 500 Adoption
User Base
500000

Pricing Features

Free Credits Trial
$20 credits for free
Free Tier