Retell AI vs ServiceAgent

Comparing the features of Retell AI to ServiceAgent

Feature
Retell AI
ServiceAgent

Capability Features

24/7 Call Answering
Agent Builder
Agent Testing
API Access
Appointment Booking
Appointment Scheduling
Auto-Sync Knowledge Base
Automatic Scalability
Millions of concurrent calls
Batch Calls
Branded Caller ID
Call History
Call Monitoring
Call Transfer Options
Data Insights (Coming Soon)
Edge Case Handling
Global Reach
Human Routing
Industry Compliance
SOC 2 Type 1&2HIPAAGDPR
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Qualification
LLM-Powered
Low Latency
500ms latency
Mobile App Access
Most Human Sounding AI
Multi-language Support
18+ languages
Multiple Deployment Channels
AI phone callsWeb callsSMSChat
Multiple Voice Selection
American AccentSpanish Accent
Natural Language Conversations
Navigate Through IVR
No Concurrency Limits
Platform Uptime
99.99% uptime
Polished Branded Experience
Quick Setup
Resource Center
EventsBlogROI Calculator
ROI Calculator
Summaries and Transcriptions
Team Size Flexibility
Unlimited Calls
Verified Phone Numbers
Voicemail Detection

Integration Features

CRM/Automation Integrations
Cal.comn8nGoHighLevelTwilioVonageOpenAI
Integrates with Any CRM
Integrates with Any Telephony
Integrates with Automation Platforms
Integrates with Databases
Telephony Integration
TwilioVonageTelnyxPlivoRingCentral

Limitation Features

Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No Desktop App Mentioned
No Free Tier
No Mentioned Self-hosting
No Public Pricing Listed

Pricing Features

Free Credits Trial
$20 credits for free
Free Tier
Pricing Plan Details