Retell AI vs Lugs.ai

Comparing the features of Retell AI to Lugs.ai

Feature
Retell AI
Lugs.ai

Capability Features

Agent Builder
Agent Testing
API Access
Appointment Scheduling
Auto-Sync Knowledge Base
Automatic Scalability
Millions of concurrent calls
Batch Calls
Best-in-Class Accuracy
Best-in-class accuracy
Branded Caller ID
Call History
Call Monitoring
Call Transfer Options
Contextual Conversation Understanding
Edge Case Handling
Global Reach
Industry Compliance
SOC 2 Type 1&2HIPAAGDPR
Lifetime Updates
Live Caption Generation
LLM-Powered
Low Latency
500ms latency
Multi-language Support
18+ languages
Multiple Deployment Channels
AI phone callsWeb callsSMSChat
Natural Language Conversations
Navigate Through IVR
No Concurrency Limits
No Internet Required
Offline AI Processing
Platform Uptime
99.99% uptime
Privacy First
Transcribes All Audio
Verified Phone Numbers
Voicemail Detection

Integration Features

CRM/Automation Integrations
Cal.comn8nGoHighLevelTwilioVonageOpenAI
Desktop Audio Integration
Integrates with Any CRM
Integrates with Any Telephony
Integrates with Automation Platforms
Integrates with Databases
macOS Compatibility
Microphone Integration
Other Platforms Support
Telephony Integration
TwilioVonageTelnyxPlivoRingCentral

Limitation Features

Cloud Processing Not Included
No Desktop App Mentioned
No Mentioned Self-hosting
No Public Pricing Listed

Other Features

Designed for Hearing Impaired

Pricing Features

Free Tier
Free Trial
Pricing Plan Details