Retell AI vs Goodcall

Comparing the features of Retell AI to Goodcall

Feature
Retell AI
Goodcall

Capability Features

Agent Builder
Agent Testing
API Access
Appointment Scheduling
Auto-Sync Knowledge Base
Automated Lead Updating
Automatic Scalability
Millions of concurrent calls
Batch Calls
Branded Caller ID
Call Analytics
Call History
Call Monitoring
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Call Transfer Options
Conditional Call Forwarding Support
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
Edge Case Handling
Global Reach
HIPAA Compliance
Human Review and Automated Checks
Industry Compliance
SOC 2 Type 1&2HIPAAGDPR
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
LLM-Powered
Low Latency
500ms latency
Multi-language Support
18+ languages
Multiple Deployment Channels
AI phone callsWeb callsSMSChat
Natural Language Conversations
Navigate Through IVR
No Concurrency Limits
No Engineering Dependencies
No Engineering Required
Operator Workflow for Escalation
Personalized Caller Greetings
Platform Uptime
99.99% uptime
Self-Service Setup
Supports Both SMB and Enterprise
Verified Phone Numbers
Voicemail Detection

Integration Features

Boulevard Integration
Calendar Integrations
CRM Integration
CRM/Automation Integrations
Cal.comn8nGoHighLevelTwilioVonageOpenAI
Database Integration
Google Sheets Integration
High Level Integration
Integrates with Any CRM
Integrates with Any Telephony
Integrates with Automation Platforms
Integrates with Databases
Microsoft Dynamics Integration
Microsoft Teams Integration
Service Titan Integration
Telephony Integration
TwilioVonageTelnyxPlivoRingCentral
Zapier Supported Apps

Limitation Features

No Desktop App Mentioned
No Feature Gating
No Free Tier
No Mentioned Self-hosting
No Public Pricing Listed

Pricing Features

Free Tier
Free Trial Package
Pricing Plan Details