OpenAI Realtime API vs Synthflow AI Voice Agent Platform

Comparing the features of OpenAI Realtime API to Synthflow AI Voice Agent Platform

Feature
OpenAI Realtime API
Synthflow AI Voice Agent Platform

Capability Features

Automatic Scalability
Available 24/7
Consistent Quality
Create Custom Actions
Create Tickets
Custom Workflow Automation
Data Managed In-House
Enterprise Privacy Commitment
Expanded Model Support Planned
Five New Voices
5
Function Calling
GDPR Compliance
HIPAA Compliance
Human Agent Escalation
Human and Automated Safety Monitoring
Human-like Voices
Industry Compliance
SOC2HIPAAGDPRPCI DSS
Industry Templates
Real EstateE-CommerceHealthcareBankingCustomer SupportCall CentersAppointment SchedulingEducationSalesRecruitment
Integrated Help Center
Interruption Handling
IVR Capability
Knowledgebase Integration
Launch Time
under 21 days
Multilingual Agents
Natural Language Understanding
No Code Required
No Engineering Required
No Training on Data Without Permission
No-Code Call Flow Design
Payment Processing
PCI DSS Certification
Penetration and Unit Testing
Personalized Interactions
Playground Access
Prebuilt Agent Templates
Prompt Caching Planned
Public Beta
Real-time Appointment Booking
Reference Client Available
Send SMS
Send Test Calls
Six Preset Voices
6
SOC 2 Compliance
Speech-to-Speech
Streaming Audio Inputs/Outputs
Strict Guardrails (No Hallucinations)
Sub-500ms Latency
<500ms
Supports Text and Audio Inputs
TextAudio
Track Orders
Ultra Low Latency
Upload Files
Uptime Guarantee
99.9%
Warm Transfer
Web Content Import
WebSocket Connection

Integration Features

200+ Integrations Supported
200
Agora Integration
API Integrations
Calendar Integrations
Chat Completions API Integration
CRM Integration
SalesforceHubSpotZendesk
Helpdesk Integrations
FreshdeskServiceNowJira
LiveKit Integration
OpenAI Node.js SDK Planned
OpenAI Python SDK Planned
Supports GPT-4o
gpt-4o-realtime-preview
Telephony Integrations
GenesysTwilioAvayaFive9RingCentralNICE
Telephony via SIP Trunking
Twilio Voice API Integration
Webhook Integration
Zapier Supported Apps

Limitation Features

AI Disclosure Requirement
Audio Only Modality (Initially)
Demo Limitation
Demo is simplified; full editing requires platform access
Lower Session Limits Tiers 1-4
Lower than 100
No Simultaneous Session Limit Anymore
Simultaneous Sessions Limit Tier 5
100
Usage Policy Restriction

Pricing Features

Approximate Audio Input Price
$0.06/minute
Approximate Audio Output Price
$0.24/minute
Free Trial Package
No Add-Ons or Surprise Fees
No Free Tier
Pay Per Minute Pricing
$0.08/min
Pricing Audio Input
$100/1M tokens
Pricing Audio Output
$200/1M tokens
Pricing Cached Audio Input
$20/1M tokens
Pricing Cached Text Input
$2.50/1M tokens
Pricing Text Input
$5/1M tokens
Pricing Text Output
$20/1M tokens