Microsoft Copilot for Windows vs ServiceAgent

Comparing the features of Microsoft Copilot for Windows to ServiceAgent

Feature
Microsoft Copilot for Windows
ServiceAgent

Capability Features

24/7 Call Answering
Appointment Booking
Automatic Conversation End
Chime Notification
Copilot Voice Floating UI
Copilot Wake Word
Data Insights (Coming Soon)
Feedback Mechanism
Hands-Free Voice Activation
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Qualification
Manual Conversation End
Mic Usage Indicator
Mobile App Access
Most Human Sounding AI
Multiple Voice Selection
American AccentSpanish Accent
On-Device Wake Word Detection
Polished Branded Experience
Quick Setup
Resource Center
EventsBlogROI Calculator
ROI Calculator
Summaries and Transcriptions
Team Size Flexibility
Unlimited Calls

Integration Features

Microsoft Store Update

Limitation Features

Feature Not Default
Integrations Not Listed
Internet Required for Voice Responses
Limited Languages
English (American, Spanish accent)
No Free Tier
No Local Audio Storage
Requires PC Unlocked
Version Requirement
1.25051.10.0 or higher
Wake Word Only in English
English only
Windows Insider Availability
Insiders only

Pricing Features

Free Credits Trial
$20 credits for free