Microsoft Copilot for Windows vs Goodcall

Comparing the features of Microsoft Copilot for Windows to Goodcall

Feature
Microsoft Copilot for Windows
Goodcall

Capability Features

Appointment Scheduling
Automated Lead Updating
Automatic Conversation End
Call Analytics
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Chime Notification
Conditional Call Forwarding Support
Copilot Voice Floating UI
Copilot Wake Word
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
Feedback Mechanism
Hands-Free Voice Activation
HIPAA Compliance
Human Review and Automated Checks
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
Manual Conversation End
Mic Usage Indicator
No Engineering Dependencies
No Engineering Required
On-Device Wake Word Detection
Operator Workflow for Escalation
Personalized Caller Greetings
Self-Service Setup
Supports Both SMB and Enterprise

Integration Features

Boulevard Integration
Calendar Integrations
CRM Integration
Database Integration
Google Sheets Integration
High Level Integration
Microsoft Dynamics Integration
Microsoft Store Update
Microsoft Teams Integration
Service Titan Integration
Zapier Supported Apps

Limitation Features

Feature Not Default
Internet Required for Voice Responses
No Feature Gating
No Free Tier
No Local Audio Storage
Requires PC Unlocked
Version Requirement
1.25051.10.0 or higher
Wake Word Only in English
English only
Windows Insider Availability
Insiders only

Pricing Features

Free Trial Package