MARA AI vs CX Assist

Comparing the features of MARA AI to CX Assist

Feature
MARA AI
CX Assist

Capability Features

Actionable Insights
AI Review Reply Generation
Analytics & Insights
Auto-Assign to Human
Automated Response Rules
Brand Tone Training
Brand Voice Learning
Configurable Survey Routing
Copy & Paste Review Response Generator
Custom Check Intervals
Direct Booking Conversion
Domain Exclusion
Draft Mode
Gmail Label Exclusion
Human Escalation
Keyword-Based Ignore Lists
Languages Available
EnglishGermanSpanishFrenchItalianPortugueseAny language
Multi-Property Support
Multi-User Support
Multilingual Support
EnglishGermanSpanishFrenchItalianPortuguese
Over 50 languages
OTA Logo Filtering
Persona Options
GeneralistSalesSupport
Personalized Insights
Phishing Protection
Regular Updates
Review Analytics
Review Inbox
Review Widgets
Sent Email Training
Smart Snippets
Survey Feature
Topic Tracking Over Time
Training Resources Available
Website URL Training

Integration Features

API Integrations
File Format Support
PDFDocTXTCSV
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP
Third-party Integrations

Limitation Features

Additional Answer Charge
0.30–0.35€ per answer
Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Answers Per Month (Generator Plan)
200
Max Answers Per Month (Inbox & Analytics Plan)
300
Max Volume Limit
50000
No API Access Mentioned
No CRM Integration
No Mention of White Labeling
No Mobile App Mentioned
No Team Management Controls Specified
One Email Account per CXassist Account
Personal Account Email Limit
5000

Other Features

Compliance with Google API Policy

Pricing Features

Additional Answer Price Generator Plan
0.35€ per additional answer
Additional Answer Price Inbox & Analytics
0.30€ per additional answer
Additional Emails Price
$0.05/email
Annual Plan Discount
-20%
Cancel Any Time
Custom Plans Available
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
Generator Plan Annual
60 € per month and property, billed annually
Generator Plan Monthly
75 € per month and property, billed monthly
Inbox & Analytics Plan Annual
110 € per month and property, billed annually
Inbox & Analytics Plan Monthly
140 € per month and property, billed monthly
Included Answers Generator Plan
200
Included Answers Inbox & Analytics Plan
300
No Credit Card for Free Plan
No Credit Card Needed
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99