Lugs.ai vs Goodcall

Comparing the features of Lugs.ai to Goodcall

Feature
Lugs.ai
Goodcall

Capability Features

Appointment Scheduling
Automated Lead Updating
Best-in-Class Accuracy
Best-in-class accuracy
Call Analytics
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Conditional Call Forwarding Support
Contextual Conversation Understanding
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
HIPAA Compliance
Human Review and Automated Checks
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
Lifetime Updates
Live Caption Generation
No Engineering Dependencies
No Engineering Required
No Internet Required
Offline AI Processing
Operator Workflow for Escalation
Personalized Caller Greetings
Privacy First
Self-Service Setup
Supports Both SMB and Enterprise
Transcribes All Audio

Integration Features

Boulevard Integration
Calendar Integrations
CRM Integration
Database Integration
Desktop Audio Integration
Google Sheets Integration
High Level Integration
macOS Compatibility
Microphone Integration
Microsoft Dynamics Integration
Microsoft Teams Integration
Other Platforms Support
Service Titan Integration
Zapier Supported Apps

Limitation Features

Cloud Processing Not Included
No Feature Gating
No Free Tier

Other Features

Designed for Hearing Impaired

Pricing Features

Free Trial
Free Trial Package