Inworld AI Platform vs ServiceAgent

Comparing the features of Inworld AI Platform to ServiceAgent

Feature
Inworld AI Platform
ServiceAgent

Capability Features

24/7 Call Answering
Advanced Emotion Control (Pro+)
API Key Authentication
Appointment Booking
Available to Everyone
Cost Reduction
>95% cost reduction
Data Insights (Coming Soon)
Demo Characters
Hades (Game NPC)Alex (Tutor)Dennis (Therapist)Ashley (AI Friend)Mark (Call Center)
Hosted, On-Premise, On-Device
HostedOn-PremiseOn-Device
Human Routing
Industry Customization
HVACPlumbingElectricalCleaningSolarRoofingGarage Door
Industry-Specific Training
Lead Qualification
Mobile App Access
Most Human Sounding AI
Multilingual TTS Support
Multiple Voice Selection
American AccentSpanish Accent
Non-Verbal Control
Open Source
Polished Branded Experience
Provider-Agnostic
Quick Setup
Realtime Pipelines
Realtime Streaming Output
Resource Center
EventsBlogROI Calculator
ROI Calculator
Scaling Support
SOTA Multimodal AI
Summaries and Transcriptions
Team Size Flexibility
Templates for Realtime Pipelines
TTS Playground
Unlimited Calls
Visual Graph System
Voice Cloning

Integration Features

Integrations Information
VapiLiveKit
One API Key

Limitation Features

Integrations Not Listed
Limited Languages
English (American, Spanish accent)
No Free Tier
Usage Quotas
13/1000

Pricing Features

Free Credits Trial
$20 credits for free
Has Free Tier
Pricing Compared to Competitors
>90% cheaper than competing models
Pricing Plans