Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
AI Analytics (CoPilot, Sense AI)
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Global Availability
ArgentinaAustraliaAustriaBangladeshBelgiumBrazilCambodiaCanadaChinaColombiaCyprusCzech RepublicDenmarkEgyptEstoniaFinlandFranceGermanyGibraltarGreeceHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKorea, Republic ofLao People's Democratic RepublicLatviaLithuaniaLuxembourgMalaysiaMexicoMoldova, Republic ofMyanmarNetherlandsNew ZealandNigeriaNorwayPakistanPhilippinesPolandPortugalQatarRomaniaSaudi ArabiaSerbiaSingaporeSouth AfricaSpainSri LankaSwedenSwitzerlandTaiwanThailandTurkeyUnited Arab EmiratesUnited KingdomUnited StatesVietnam
Objective Detection
Objective metObjective not met
Quantitative and Qualitative Analysis
Successful Path Anomalies Detection
Visualizations and Dashboards