Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Anonymised Data Collection
Award-Winning Customer Service
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Lightweight JavaScript Snippet
No Further Setup Required
Objective Detection
Objective metObjective not met
Successful Path Anomalies Detection
Visualizations and Dashboards