Goodcall vs OpenAI Realtime API

Comparing the features of Goodcall to OpenAI Realtime API

Feature
Goodcall
OpenAI Realtime API

Capability Features

Appointment Scheduling
Automated Lead Updating
Call Analytics
Call Transfer
Business lineSpecific personDepartmentTake messageSelf-service linkSchedule callback
Conditional Call Forwarding Support
Custom Agent Skills and Flows
Customizable Agent Behavior
Dedicated AI Phone Number
Enterprise Privacy Commitment
Expanded Model Support Planned
Five New Voices
5
Function Calling
HIPAA Compliance
Human and Automated Safety Monitoring
Human Review and Automated Checks
Interruption Handling
Lead Capture via Multiple Channels
SMSemailGoogle SheetsCRM
No Engineering Dependencies
No Engineering Required
No Training on Data Without Permission
Operator Workflow for Escalation
Personalized Caller Greetings
Playground Access
Prompt Caching Planned
Public Beta
Reference Client Available
Self-Service Setup
Six Preset Voices
6
Speech-to-Speech
Streaming Audio Inputs/Outputs
Supports Both SMB and Enterprise
Supports Text and Audio Inputs
TextAudio
Ultra Low Latency
WebSocket Connection

Integration Features

Agora Integration
Boulevard Integration
Calendar Integrations
Chat Completions API Integration
CRM Integration
Database Integration
Google Sheets Integration
High Level Integration
LiveKit Integration
Microsoft Dynamics Integration
Microsoft Teams Integration
OpenAI Node.js SDK Planned
OpenAI Python SDK Planned
Service Titan Integration
Supports GPT-4o
gpt-4o-realtime-preview
Twilio Voice API Integration
Zapier Supported Apps

Limitation Features

AI Disclosure Requirement
Audio Only Modality (Initially)
Lower Session Limits Tiers 1-4
Lower than 100
No Feature Gating
No Free Tier
No Simultaneous Session Limit Anymore
Simultaneous Sessions Limit Tier 5
100
Usage Policy Restriction

Pricing Features

Approximate Audio Input Price
$0.06/minute
Approximate Audio Output Price
$0.24/minute
Free Trial Package
Pricing Audio Input
$100/1M tokens
Pricing Audio Output
$200/1M tokens
Pricing Cached Audio Input
$20/1M tokens
Pricing Cached Text Input
$2.50/1M tokens
Pricing Text Input
$5/1M tokens
Pricing Text Output
$20/1M tokens