CX Assist vs TalkbackAI

Comparing the features of CX Assist to TalkbackAI

Feature
CX Assist
TalkbackAI

Capability Features

AI Response Generator
Analytics & Insights
Analytics & Reporting
Auto-Assign to Human
Brand Tone Training
Brand Voice Customization
professionalfriendlycasual
Brand Voice Setup
Custom Check Intervals
Custom Response Guidelines
Domain Exclusion
Draft Mode
Editable Generated Responses
Emoji Usage Option
First Person Option
Formal Language Option
Gmail Label Exclusion
Human Escalation
Keyword-Based Ignore Lists
Multi-Platform Dashboard
Multilingual Support
Over 50 languages
Persona Options
GeneralistSalesSupport
Phishing Protection
Regular Updates
Response Personalization
Save Custom Templates
Sent Email Training
SEO Optimization
Training Resources Available
Website URL Training

Integration Features

Chrome Extension Integration
File Format Support
PDFDocTXTCSV
Online Version
Platform Expansion
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP
Supported Platform
Google Business ProfileYelpTripAdvisorBooking.comEtsy

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Chrome Extension Only
Credit Based Usage
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No Credit Card Needed
No CRM Integration
One Email Account per CXassist Account
Personal Account Email Limit
5000
Platform Limitation
Not all platforms supported

Other Features

Compliance with Google API Policy

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Credits
10
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
Gold Pack Credits
350
Gold Plan Price
$39
No Credit Card for Free Plan
No Recurring Fees
Pro Credit Packs
SilverGold
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Silver Pack Credits
150
Silver Plan Price
$19
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99