CX Assist vs Q – ChatGPT for Slack

Comparing the features of CX Assist to Q – ChatGPT for Slack

Feature
CX Assist
Q – ChatGPT for Slack

Capability Features

Analytics & Insights
Auto-Assign to Human
Brand Tone Training
ChatGPT Integration
Custom Check Intervals
Custom Instructions Input
Domain Exclusion
Draft Mode
Expense Managed Per Workspace
Gmail Label Exclusion
GPT-5 Trial Model
GPT-5
Human Escalation
Keyword-Based Ignore Lists
Multilingual Support
Over 50 languages
No Data Storage or Learning
No Data Used for Training
No Repeated Login Interruptions
On-demand URL and File Reading
Persona Options
GeneralistSalesSupport
Phishing Protection
Plugins Available
google searchdocument search
Regular Updates
Sent Email Training
Training Resources Available
Unlimited Access
Unlimited Chat
Website URL Training

Integration Features

File Format Support
PDFDocTXTCSV
Google Workspace URLs with Authentication
OpenAI Integration
Slack Integration
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP
Supported File Formats
AudioVideoPDFImageExcelPPTWordTextCSVCode
Supported URLs
General URLsarXiv (Paper)YouTubeGoogle SlidesGoogle DocsGoogle SheetsNotion

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Cannot Split Workspace Billing
Does Not Store Conversation Content
Google/Microsoft Account Required
Inaccurate Information Risk
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No CRM Integration
Offensive Content Risk
One Email Account per CXassist Account
OpenAI Retains Data for 30 Days
30
Personal Account Email Limit
5000
Reads Slack Thread Content Only
Slack Only Platform

Other Features

Compliance with Google API Policy

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Extra 7+ Day Trial via Reinstall
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
14
Free Trial Period
No Credit Card for Free Plan
No Credit Card Required
Paid Plan Required After Trial
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99
Workspace Billing Unit
workspace