CX Assist vs Microsoft Dragon Copilot

Comparing the features of CX Assist to Microsoft Dragon Copilot

Feature
CX Assist
Microsoft Dragon Copilot

Capability Features

After-Visit Summaries
AI Prompt Support
Ambient Conversation Capture
Analytics & Insights
Anywhere Access
Auto-Assign to Human
Automatic Documentation Creation
Brand Tone Training
Cloud-Based
Coaching
Custom Check Intervals
Customizable Documentation
Data Analytics
Domain Exclusion
Draft Mode
Gmail Label Exclusion
Human Escalation
Inpatient Care Support
Keyword-Based Ignore Lists
Medical Information Lookup
Multilingual Encounter Capture
Multilingual Support
Over 50 languages
Offline Recording Support
Order Capture
Over 12 order types
Persona Options
GeneralistSalesSupport
Phishing Protection
Query Notes
Referral Letter Generation
Regular Updates
Sent Email Training
Specialty-Specific Documentation
Speech Recognition
Suggestions for Improvements
Summarize Evidence
Summarize Notes
Training Resources Available
Voice Correction
Website URL Training

Integration Features

EHR Integration
EpicEmbedded in EHRs
File Format Support
PDFDocTXTCSV
Microsoft Entra ID Integration
Microsoft Fabric Integration
Partner Ecosystem
CDW LogisticsClinically SpeakingORdigiNALCanary SpeechChipsoftDedalusMEDITECHSoftway Medical GroupAccenture-AvanadeCognizantKyndryl
Platform Compatibility
MobileWebDesktopEmbedded in EHRs
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Future Availability Countries
AustriaFranceGermanyIrelandBelgiumNetherlands
General Availability Countries
United StatesCanadaUnited Kingdom
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No CRM Integration
No Mentioned Usage Limits
One Email Account per CXassist Account
Personal Account Email Limit
5000

Other Features

Compliance with Google API Policy
Data Security and Privacy
SecurityPrivacyTrustSafety

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
No Credit Card for Free Plan
Pricing Information
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99