CX Assist vs Merlin AI

Comparing the features of CX Assist to Merlin AI

Feature
CX Assist
Merlin AI

Capability Features

AI Content Detector
AI Model Support
ChatGPTGPT 4ClaudeDeepseek V3OpusLlamaMistralGeminio3o4-miniGPT 4.1Claude 3.7 SonnetDeepSeek R1Gemini 2.5 ProGemini 2.5 FlashMistral LargeLlama 3.1 405BGrok 3
Analytics & Insights
Auto-Assign to Human
Automatic Video Timestamps
Brand Tone Training
Chrome Extension Keyboard Shortcut
Ctrl/⌘+M
Citations Support
Code Generation and Editing
Custom Chatbots
Custom Check Intervals
Custom Prompt Support
Diagram and Chart Generation
DiagramsInteractive chartsInfographicsFlowchartsMindmaps20+ infographic types
Domain Exclusion
Draft Mode
Early Access to New Models
Featured Image Generation
20+ image models and aspect ratios
File Uploads
PDFXLSCSV
GDPR Compliant
Geo Availability
200+ countries
Gmail Label Exclusion
Human Escalation
Humanize AI Content
ISO 27001 Certification
Keyword-Based Ignore Lists
Knowledge Base Creation
Multilingual Support
Over 50 languages
Multiple Infographic Types
20
Multiple Platform Sync
No Separate AI Accounts Needed
One-Click Summaries
Persona Options
GeneralistSalesSupport
Phishing Protection
Query Count Display
Real-time Web Search
Regular Updates
Repurpose Content
WebsitesDocumentsYouTube videos
Sent Email Training
SOC 2 Type II Certified
Social Media Content Generation
LinkedInX (Twitter)Gmail
Summarize Content
VideosArticlesPDFWebsitesBlogsDocuments
Supported Languages List
25
Training Resources Available
Unlimited Queries on Pro
Website URL Training
Write Emails

Integration Features

Browser Integration
Twitter (X)LinkedInYouTubeGmail
File Format Support
PDFDocTXTCSV
Storage Integrations
Google DriveOneDrive
Supported Devices
Web appChrome extensioniOS appAndroid app
Supported Email Providers
GoogleMicrosoftIMAP
Supported Search Engines
GoogleBaiduBingDuckDuckGoYahooYandex

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No CRM Integration
No Query Count for Google Search Responses
One Email Account per CXassist Account
Personal Account Email Limit
5000
Query Consumption by Model
GPT 4, Gemini 1.5, Mistral large: 30 queries per use; GPT 3.5, Gemini, Claude 3 Haiku: 1 query per use

Other Features

App Ratings
4.8 Chrome Store4.3 AppSumo4.3 Play Store4.7 App Store
Compliance with Google API Policy

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Daily Queries
102
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
No Credit Card for Free Plan
Premium Plan Price
$19/month billed annually
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99
Team Plan