CX Assist vs Merlin AI

Comparing the features of CX Assist to Merlin AI

Feature
CX Assist
Merlin AI

Capability Features

24/7 Support
AI Detector
AI Model Support
GPT 4oGPT 4o MiniGPT 4GPT 3.5Claude 3.5 SonettClaude 3 OpusClaude SonettClaude HaikuGemini 1.5 ProGemini 1.5 FlashMistral LargeLlama 3.1 405BFlux 1.1 Pro
AICPA SOC 2 Certified
Analytics & Insights
App Snippet Generation
Auto-Assign to Human
Available in 200+ Countries
Brand Tone Training
Brand Voice Content Generation
Code Writing and Debugging
Custom Chatbots
Custom Check Intervals
Data Analysis from Uploads
Data Visualization
Domain Exclusion
Draft Mode
Free Search on Google
GDPR Compliant
Gmail Label Exclusion
Human Escalation
Image Generation
Infographic Generation
ISO 27001 Certified
Keyboard Shortcuts
Ctrl/Cmd + M
Keyword-Based Ignore Lists
Knowledge Base
Multi-Device Sync
Multilingual Support
Over 50 languages
No External AI Accounts Needed
One-Click Operation
Persona Options
GeneralistSalesSupport
Phishing Protection
Prompt Library
Query Usage Visibility
Real-time Web Research
Regular Updates
Repurpose Content
Sent Email Training
Social Media Content
Summarize Articles and Websites
Summarize PDF Files
Summarize Videos
Supports Multiple Languages
Training Resources Available
Video Timestamp Summaries
Website URL Training
Write Emails

Integration Features

File Format Support
PDFDocTXTCSV
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP
Supported File Types
PDFPPTXLSCSV
Supported Platform
Chrome Web StoreGoogle PlayApp StoreWeb-appiOS-appAndroid-app
Supported Websites
GoogleBaiduBingDuckDuckGoYahooYandexYoutubeLinkedInTwitter/XGmail

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No API/Plugin Mentioned
No CRM Integration
No Desktop App
One Email Account per CXassist Account
Personal Account Email Limit
5000
Query Cost per Model
GPT-4/Gemini 1.5/Mistral Large use 30 queries, GPT-3.5/Claude 3 Haiku use 1 query

Other Features

Compliance with Google API Policy

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Daily Free Query Limit
102
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
No Credit Card for Free Plan
Premium Plan Price
$19/month billed annually
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99
Teams Plan
Unlimited Queries (Pro)