CX Assist vs Chat Summary

Comparing the features of CX Assist to Chat Summary

Feature
CX Assist
Chat Summary

Capability Features

Agent Performance Feedback
Analytics & Insights
App Tutorial Available
Auto-Assign to Human
Automated Chat Summaries
Brand Tone Training
Centralized Reporting
Chat Transcript Review
Custom Check Intervals
Customer Support Contact
Domain Exclusion
Draft Mode
Edit Agents, Chats, Settings
AgentsChatsSettings
Gmail Label Exclusion
Human Escalation
Keyword Extraction
Keyword-Based Ignore Lists
Manual Summary Generation
Multilingual Support
Over 50 languages
OpenAI NLP Technology
Persona Options
GeneralistSalesSupport
Phishing Protection
Regular Updates
Sent Email Training
Sentiment Classification
Training Resources Available
Website URL Training

Integration Features

File Format Support
PDFDocTXTCSV
LiveChat Integration
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP

Limitation Features

Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No API Mentioned
No CRM Integration
No Integrations Listed
One Email Account per CXassist Account
Personal Account Email Limit
5000
Requires LiveChat Account
Token-Based Usage Limitation
10000

Other Features

Compliance with Google API Policy
Verified Status

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Tokens
10000
Free Trial
3-day free trial
Monthly Price Per Agent
$5/mo per agent
No Credit Card for Free Plan
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99