Coval vs Synthflow AI Voice Agent Platform

Comparing the features of Coval to Synthflow AI Voice Agent Platform

Feature
Coval
Synthflow AI Voice Agent Platform

Capability Features

Audio Inputs
Audio Replay
Automatic Scalability
Available 24/7
Built-in Metrics
latencyaccuracytool-call effectivenessinstruction compliance
Consistent Quality
Create Custom Actions
Create Tickets
Custom Environments
Custom Metrics
Custom Workflow Automation
Data Managed In-House
Fully Customizable Voice
GDPR Compliance
HIPAA Compliance
Human Agent Escalation
Human-in-the-Loop
Human-like Voices
Industry Compliance
SOC2HIPAAGDPRPCI DSS
Industry Templates
Real EstateE-CommerceHealthcareBankingCustomer SupportCall CentersAppointment SchedulingEducationSalesRecruitment
Integrated Help Center
IVR Capability
Knowledgebase Integration
Launch Time
under 21 days
Multilingual Agents
Natural Language Understanding
No Code Required
No Engineering Required
No-Code Call Flow Design
Payment Processing
PCI DSS Certification
Penetration and Unit Testing
Performance Alerts
Personalized Interactions
Prebuilt Agent Templates
Production Call Monitoring
Prompt Change Re-simulation
Real-time Appointment Booking
Regression Tracking
Scenario-Based Testing
Send SMS
Send Test Calls
Simulate Conversations
SOC 2 Compliance
Streaming Alerts
Strict Guardrails (No Hallucinations)
Sub-500ms Latency
<500ms
Text Chat Compatible
Track Orders
Transcripts as Input
Upload Files
Uptime Guarantee
99.9%
Voice AI Features
Warm Transfer
Web Content Import
Workflow Tracing
Workflow-Based Simulation

Integration Features

200+ Integrations Supported
200
API Integrations
Calendar Integrations
CRM Integration
SalesforceHubSpotZendesk
Developer-Focused Integrations
Helpdesk Integrations
FreshdeskServiceNowJira
Telephony Integrations
GenesysTwilioAvayaFive9RingCentralNICE
Telephony via SIP Trunking
Webhook Integration
Zapier Supported Apps

Limitation Features

Demo Limitation
Demo is simplified; full editing requires platform access
No Mentioned Integrations
No Pricing Information

Pricing Features

Free Trial Package
Free Trial/Demo
No Add-Ons or Surprise Fees
Pay Per Minute Pricing
$0.08/min