ChatKit vs CX Assist

Comparing the features of ChatKit to CX Assist

Feature
ChatKit
CX Assist

Capability Features

Analytics & Insights
Auto-Assign to Human
Brand Tone Training
Chat Bookmarks
ChatKit Credits
Custom Check Intervals
Domain Exclusion
Draft Mode
File Upload
Gmail Label Exclusion
Human Escalation
Keyword-Based Ignore Lists
Multilingual Support
Over 50 languages
No Login Required
Own API Key Usage
Persona Options
GeneralistSalesSupport
Phishing Protection
Prompt Templates
Regular Updates
Sent Email Training
Temperature Control
Temperature: 0.5
Text to Speech
Training Resources Available
Voice Input Support
Web Search
Website URL Training

Integration Features

File Format Support
PDFDocTXTCSV
Storage Integrations
Google DriveOneDrive
Supported Email Providers
GoogleMicrosoftIMAP
Supported Models
OpenAIGeminiAzureCustom models

Limitation Features

API Key Local Storage
Browser Compatibility Required
Business Account Email Limit
25000
Cannot Read Email Attachments
Google/Microsoft Account Required
Limited Third-Party Integrations
Instantly
Max Volume Limit
50000
No CRM Integration
No Native Account System
One Email Account per CXassist Account
Personal Account Email Limit
5000

Other Features

Compliance with Google API Policy
Regular Feature Updates

Pricing Features

Additional Emails Price
$0.05/email
Cancel Any Time
Custom Plans Available
Free Plan Email Limit
20
Free Plan Personas
1
Free Tier
Free Trial
No Credit Card for Free Plan
One Time Payment
Pro Plan Email Limit
1000
Pro Plan Personas
3
Pro Plan Price
$19.99
Pro Plan Price (Yearly)
$14
Starter Plan Email Limit
300
Starter Plan Personas
3
Starter Plan Price
$34
Starter Plan Price (Yearly)
$9.99
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