Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Automated Customer Surveys
Bug Reports and Feature Requests
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Customer Satisfaction Monitoring
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
GDPR/CCPA/PECR Compliance
Increased User Engagement
3x more engagement
Objective Detection
Objective metObjective not met
Promoter Score Integration
Quick Setup Time
3-5 minutes
Screenshot and Annotation
Successful Path Anomalies Detection
Visualizations and Dashboards
Zero Configuration Required