Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Objective Detection
Objective metObjective not met
Products Included
Growth InsightsEngagement LayerUser Sentiment
Solutions Supported
User OnboardingFeature AdoptionCustomer RetentionAccount ExpansionIn-Product CommunicationScale Self-Service
Successful Path Anomalies Detection
User Roles Supported
Product MarketingProduct GrowthProduct ManagementUser Experience
Visualizations and Dashboards