Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Anonymized Client User IDs
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
No Cookie Banner Required
No Personal Data Collection
Number of Apps Supported
6289
Number of Events Processed
11538497600
Number of Insights Generated
24419
Number of Organizations
3914
Objective Detection
Objective metObjective not met
Platform Metadata Enrichment
Quick Setup Time
4 minutes
Successful Path Anomalies Detection
Visualizations and Dashboards