Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Infrastructure Location
Germany (EU)
No Cross-site or Cross-device Tracking
Objective Detection
Objective metObjective not met
Profiles and Churn Analytics
Revenue Tracking and Attribution
Standalone or Complementary Use
Successful Path Anomalies Detection
Visualizations and Dashboards