Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Broadcast and Unicast Campaigns
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Communications Sent Scale
2529250054
Custom Bandwidth Purchase
Dedicated Customer Success
Duration Percentile Analysis
Event Ingestion Scale
63231251396
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Identify Navigation Patterns
Multi-channel Engagement
WhatsAppPush NotificationsSMSEmail
Objective Detection
Objective metObjective not met
Product Performance Optimization
Successful Path Anomalies Detection
Visualizations and Dashboards