Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Automatic Friction Scores
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Conversion Rate Optimization
Customizable Notifications
Data-Driven Content Optimization
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Form & Funnel Feature Connectivity
Objective Detection
Objective metObjective not met
Successful Path Anomalies Detection
User Satisfaction Filtering
Visualizations and Dashboards