Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Analytics Community
12,000+ members
Business Sizes Supported
EnterpriseSmall & MidsizeStartup Program
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Competitor Tools
AmplitudeHeapPendoGoogle AnalyticsPostHogFullstoryAdobe Analytics
Duration Percentile Analysis
Enterprise Security
SOC 2 Type IIISO 27001HIPAA-readySSO/SAMLAudit Logs
Experiments and Feature Management
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Industries Supported
FinanceMedia & EntertainmentB2B SaaSEcommerceHealthcareAI
Objective Detection
Objective metObjective not met
Premium Enterprise Support
Self-Service Resources
DocsTutorialsFree Courses
Successful Path Anomalies Detection
Teams Supported
Product TeamsData Analyst TeamsMarketing TeamsEngineering Teams
Templates
Company KPIsFeature LaunchLifecycle Cohort AnalysisEcommerceMarketing KPIsWeb AnalyticsAI Company KPIs
Visualizations and Dashboards