Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Conversion Optimization Expert
Duration Percentile Analysis
Enterprise-Grade Security
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Objective Detection
Objective metObjective not met
Privacy-Focused Analytics
Successful Path Anomalies Detection
Visualizations and Dashboards