Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Bi-weekly Optimization Calls
Built for Digital Businesses
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Comprehensive Documentation
Cross-Platform Attribution
Dedicated Success Manager
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Funnel Bottleneck Detection
No Technical Skills Required
Objective Detection
Objective metObjective not met
Successful Path Anomalies Detection
Visualizations and Dashboards
Visualize Conversion Paths
Weekly Performance Reports