Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
API Caching Enterprise Plan
10 seconds
API Caching Pro Plan
20 seconds
API Caching Standard Plan
1 minute
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Chat Operators Enterprise Plan
10
Chat Operators Pro Plan
5
Chat Operators Standard Plan
3
Detailed Stats Paid Plans
Full
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
No Data Sharing or Selling
Objective Detection
Objective metObjective not met
Successful Path Anomalies Detection
Supported Browsers Analytics
Mobile ChromeChromeMobile SafariFirefoxOperaGSASamsung BrowserSafari
Supported OS Analytics
AndroidWindowsiOSLinuxmacOSChrome OSUbuntuTizen
Supported Screen Resolutions
1920×1080360×8001366×768393×873412×9151536×864414×896393×851
Tracking Parameters
CountriesRegionsCitiesBrowsersOperating systemsSourceURLResolutionsLanguagesUser agentsDevice types
Visualizations and Dashboards