Agent Response Time Metrics
Time to First SpeechMaxMinMeanMedian
Call Duration Distribution
Call Journey Stages
GreetingProduct Inquiry HandlingOffer Further AssistanceClose CallObjective metAppointment SchedulingMiscellaneous Inquiry HandlingObjective not met
Default Refresh Rate
30 seconds
Duration Percentile Analysis
Failure Category Detection
Caller IdentificationUnsupported LanguageCustomer HostilityUser refused to confirm identityIncorrect caller identityAssistant did not speak SpanishAssistant did not speak FrenchVerbal Aggression
Objective Detection
Objective metObjective not met
Successful Path Anomalies Detection
Unlimited Websites per Menu Bar Space
As many as will fit
Visualizations and Dashboards